THERESA COTTON

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© 2019 by Theresa Cotton

SHIPPING & RETURNS

Shipping Policy

Free Shipping Within Singapore

Ships from Singapore within 2 working days 

Singapore: Singpost Tracking

International Shipping: DHL Express available contact us

Delivery

Singapore: 2-3 working days 

International: 5-7 working days

Return & Exchange Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@theresacotton.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product please first email contact@theresacotton.com for details

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item please use a trackable shipping service. We don’t guarantee that we will receive your returned item.

 
Sizing

US

0 · 2 · 4 · 6 · 8 · 10 · 12

UK

4 · 6 · 8 · 10 · 12 · 14 · 16

FR

32 · 34 · 36 · 38 · 40 · 42 · 44

JP

5 · 7 · 9 · 11 · 13 · 15 · 17

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